Find the most frequent asked questions here.
You can find information about all common spare parts on our website. If you need spare parts you can’t find on our website, you should contact your local XLC dealer. They are also responsible for the distribution of XLC spare parts.
For some parts, cross-brand compatibility solutions are available. Special parts can also be procured but might come with longer procurement times. Your local XLC dealer will support you.
As we do not offer direct distribution to end customers, we cannot provide any price information. The right contact persons are our retail partners. You can find your nearest XLC dealer via our Store Locator.
The original seller, as your contractual partner, is always the right person to contact in order to make a claim under the statutory liability for material defects. Therefore, you can of course complain about the product via your specialist dealer/seller within the legal warranty period of 2 years.
We ask for your understanding that we generally must keep a low profile when it comes to remote diagnosis of safety-relevant products. Many of our products require basic knowledge of bicycle mechatronics for installation, maintenance, or repair. For this reason, you should contact your seller, who will assist you with the further procedure.