Frequently Asked Questions

In doubt about something? You can find our most frequent asked questions here.

Distribution

As we don’t sell our products directly, but through our retail partners, you will not find a shopping function on this page. You can find your nearest XLC dealer via our dealer search.

As our sales are not aimed directly at end customers, we cannot provide any information on prices. The right contact persons for this are our retail partners. You can find your nearest XLC dealer via our dealer search.

You can find information about all common spare parts on our website. If you need a spare part that you can't find on our website, you should contact your local XLC dealer. They are also responsible for the distribution of our spare parts.

 For some parts, cross-brand compatibility solutions are also possible. Special parts can also be procured with longer procurement times. Your local XLC dealer can also help you with this.

Unfortunately, we can't give you any information about the availability and delivery time of the product you are looking for. Please contact your nearest XLC dealer.

Warranty

The original seller, as your contractual partner, is always the right person to contact in order to make a claim under the statutory liability for material defects. Therefore, you can of course complain about the product via your specialist dealer/seller within the legal warranty period of 2 years.

We ask for your understanding that we generally must keep a low profile when it comes to remote diagnosis of safety-relevant products. Many of our products require basic knowledge of bicycle mechatronics for installation, maintenance, or repair. For this reason, you should contact your seller, who will assist you with the further procedure.

Find a dealer

You can find the nearest dealer via our dealer search.

Become a dealer

If you are interested in selling XLC products in your shop, our specialist wholesaler will be happy to receive your inquiry: